HealthQuest home health nurses are certified infusion therapy practitioners—many of whom have prior hospital nursing experience—who will help make your home treatment as simple and smooth as possible. If your treatment can be self-administered, they will train you or your caretaker in proper IV site maintenance, as well as give instructions on how to use a catheter and infusion pump.
Because we prioritize patient care, our goal will always be to provide comprehensive, compassionate home health solutions throughout the course of your home infusion therapy. This means that your home health nurse will be in constant communication with your care provider, insurance, and HQRX pharmacists to ensure that your treatment needs are met.
While providing treatment, our home health nurse can answer any questions you may have about your medication type or dosage, treatment frequencies, side effects, and provide ongoing care needs. Should you have questions during a time when your home health nurse is not present, you can call our 24/7 hotline to get answers from medically trained staff. Call 832-612-3500 any time, day or night, with questions or concerns.
In the event of a medical emergency, always call 911.
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Before you’re discharged from the hospital, a HealthQuest team member will reach out to you to go over details. Some of the questions we’ll ask: Do you prefer your medication delivered to the hospital or to your home? From there, we will schedule delivery, providing you with an arrival time window to make sure you’re prepared. We know it can be stressful getting settled after a stay in the hospital.
Prior to discharge, you will also receive support from our team of clinicians and/or support staff who will provide patient and caregiver education and training.
The medication will be delivered to you and will be administered by an experienced infusion therapy nurse 24 hours after discharge. Prior to 24 hours, or if your prescription requires you to have a dose at home, you or the caregiver will then administer.
HealthQuest is not allowed to take medicine back once it has been dispensed, however discontinued/leftover specialty medications may be brought to a local pharmacy collection program or a hazardous waste collection for proper discarding.
You may ask your home health nurse if you can donate your leftover supplies to their agency or ask your local veterinarian or animal shelter if they can use any of the leftover supplies.
You should never pour unused liquid medications down the sink.